Top 10 Real-Life Chatbot Use Cases That Work

They can also assist with refund processing by gathering necessary information and answering questions related to return policies. The possibilities of chatbot implementation with a solution like Dialpad are only limited by your imagination. But no matter how they fit your business functions, they will always have one thing in common; competitive advantage. Chatbots can help deflect most of your inbound calls to digital self-service and reduce call volumes and wait times.

Placing a chatbot on your website can help students and parents who are looking for basic information about payments and registration. You can also direct inbound callers to that chatbot for faster service and to free up your phone lines. For educational institutions, managing call volumes can be challenging. This is even more true during the busy times in the school year as resources are increasingly stretched thin. With large volumes of students and parents reaching out via phone and email with basic questions, it can be easy to find your teams overwhelmed.

Chatbots improve your product onboarding

Online shopping provides an opportunity for customers to shop from anywhere and at any time — they’re no longer restricted by store hours or where they live in relation to a store. Your customer service can’t be limited, either, and chatbots can be your business’ steadfast customer assistant that e-commerce demands. These new AI-powered features have added limitless potential to what chatbots can do for e-commerce businesses. These tools are no longer restricted to answering frequently asked questions and defaulting to a human representative when confronted with a complex query. Because of this, e-commerce chatbots were predominantly used for simple, straightforward interactions, like providing information on business hours or processing basic customer service requests. An e-commerce chatbot is a computer program that communicates with customers via an online platform.

The best thing about in-app bots is that notifications are hard to miss. Unlike email, which may be checked less frequently, people check their phone notifications several times throughout the day. Chatbots can help employees with various tasks, from scheduling meetings to ordering office supplies. And because they’re available 24/7, they can provide assistance when human resources are unavailable. REVE Chat is an omnichannel customer communication platform that offers AI-powered chatbot, live chat, video chat, co-browsing, etc. Ever noticed when your favorite celebrity or influencer shares how they love using a product or service on social media?

Chatbot Use Cases That Actually Work

Data privacy is always a big concern, especially in the financial services industry. This is because any anomaly in transactions could cause great damage to the client as well as the institute providing the financial services. People can add transactions to the created expense report directly from the bot to make the tracking even more accurate. Depending on the relevance of the report, users can also either approve or reject it. This transforms the banking experience for the clients and most of them want to have the possibility to use digital channels to interact with the bank. In fact, about 61% of banking consumers interact weekly with their banks on digital channels.

Chatbots can ease the pressure on today’s customer service teams as first-line support by handling most simple requests. Chatbots can verify order details, answer WISMO requests, offer quick solutions, and even collect customer feedback which helps to improve overall customer satisfaction. Bots have been used widely across different business functions like customer service, sales, and marketing. With REVE Chat, start a free trial of advanced customer support software and put start delivering great experiences to customers.

Chatbots are one of the best tools to improve user retention by managing customer service issues in a timely, efficient manner and upselling & cross-selling relevant products and services. 34% of customers returned to the business within 30 days after iterating with the bot. There are many different Chatbot Use Cases depending on how you want to use them. Chatbots are a great ally to the customer support team, promoters, data collectors, and so much more. If you’re wondering how your company can use these virtual assistants, check out the different use cases by business function and industry. In conclusion, chatbots have emerged as versatile tools that find applications across a wide array of industries.

Conversational AI consultations are based on a patient’s previously recorded medical history. After a person reports their symptoms, chatbots check them against a database of diseases for an appropriate course of action. Chatbots can collect the patients’ data to create fuller medical profiles you can work with. And this is one of the chatbot use cases in healthcare that can be connected with some of the other medical chatbot’s features. Zalando uses its chatbots to provide instant order tracking straight after the customer makes a purchase. And the UPS chatbot retrieves the delivery information for the client via Facebook Messenger chat, Skype, Google Assistant, or Alexa.

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Bots are proficient in resolving common queries while reducing the need for human interaction. 68% of customers say that they enjoy getting an instant response and answers to simple questions from a chatbot. This is because chatbots can be connected to a company’s database, and, using AI, can quickly find the information required by the sales agent regarding the company’s product or service. In this chatbot use case, a chatbot can become a valuable assistant for teams within a company. Chatbots can be used to find answers to commonly asked questions, search a database for current product stats, or to determine answers to other queries or solutions.

They can also collect data on patients’ medical history and reported symptoms when scheduling an appointment. Course scheduling can be complex, with factors like teacher availability and student preferences to consider. Bots can analyze these variables and create schedules that accommodate both parties. Timely course completion and regular interactions are facilitated by them, improving the overall learning experience.

#4. Chatbot Use Cases for Social Media

This partnership involved strategic roadmapping, prioritizing use cases, conversation design services, bot tuning, and Conversational AI consulting. By implementing our conversation design process, we regularly analyzed data and reviewed conversations to address user concerns and improve existing interactions. The use of chatbots in customer service is instrumental, as they play a significant role in making a considerable impact on this essential business function.

• Vainu, a data analytics service, does exactly that with their VainuBot.
• With a chatbot readily available to help with any pressing issues, customers can resolve concerns quickly and get back to shopping at your e-commerce store.
• Chatbots are a new and exciting AI technology that has been making waves since Facebook Messenger was introduced.
• ” and the chatbot would give them the form, as well as the online portal where it should be submitted for approval.
• About 80% of customers delete an app purely because they don’t know how to use it.

Furthermore, in HR and recruitment, they screen job applicants, while language translation chatbots offer multilingual assistance. These AI-powered virtual assistants offer a diverse range of chatbot use cases that optimize customer interactions, boost sales, and streamline operations. Chatbots are computer programs designed to interact with users through conversational interfaces. They are versatile tools applicable to various industries and business functions, such as customer service, sales, marketing, and internal process automation. These numerous use cases for chatbots have contributed to their widespread adoption as virtual assistants.

Chatbot use cases by industry

And with an AI-powered chatbot, your responses aren’t limited to basic or general information. An AI chatbot can handle questions that are unique and specific to the prompter’s current buying journey, responding directly to user input to give them the right answer. Let’s explore some common use cases and examples of how chatbots can be incorporated into your e-commerce experience.

Chatbots can also assist with internal communication, which helps different departments work in unison. Freshchat’s work with Delivery Hero helps the quick commerce company facilitate two-way messaging between its support team and riders. Communication is key for Delivery Hero to make deliveries quickly and without issue. For example, a chatbot could suggest a credit card with a lower interest rate when a customer is chatting about their current credit card debt. She creates contextual, insightful, and conversational content for business audiences across a broad range of industries and categories like Customer Service, Customer Experience (CX), Chatbots, and more. With the ever-increasing popularity of messaging, chatbots are now the center of business messaging.

If the person wants to keep track of their weight, bots can help them record body weight each day to see improvements over time. Another example of a chatbot use case on social media is Lyft which enabled its clients to order a ride straight from Facebook Messenger or Slack. Also, Accenture research shows that digital users prefer messaging platforms with a text and voice-based interface. Sign-up forms are usually ignored, and many visitors say that they ruin the overall website experience. Bots can engage the warm leads on your website and collect their email addresses in an engaging and non-intrusive way. They can help you collect prospects whom you can contact later on with your personalized offer.

• A chatbot can take the keywords best phone and respond with an answer or a link from the knowledge database of the brand.
• For example, chatbots can send notifications to employees about upcoming deadlines, link to appropriate pages in the knowledge base, and help employees find customer data more quickly.
• They are the perfect way to get your message out there and make it heard.

The chatbots can ask what types of products the visitor prefers and give highly relevant options. Voice bots facilitate customers with a seamless experience on your online store website, on social media, and on messaging platforms. They engage customers with artificial intelligence communication and offer personalized solutions to shoppers’ requests. They can also collect leads by encouraging your website visitors to provide their email addresses in exchange for a unique promotional code or a free gift. You can market straight from your social media accounts where chatbots show off your products in a chat with potential clients.

Read more about Chatbot Use Cases here.