You can gain the qualifications you need to become a help desk technician with the following walkthrough. Senior infrastructure engineers average a higher salary than the annual salary of help desk engineers. Information engineers typically earn higher educational levels compared to help desk engineers. Specifically, they’re 7.8% more likely to graduate with a Master’s Degree, and 0.3% more likely to earn a Doctoral Degree.

These responsibilities can vary based on an individual’s specific job, company, or industry. With the technical and interpersonal experience you can gain in a help desk role, it’s no wonder why this is such a common starting point for IT professionals. With experience, you could become a manager or senior IT support technician. You may already have some qualifications to become a help desk technician today. For example, if you’ve worked in customer service before then you have a solid foundation, but you may need to build your technical skill set.

Help Desk Engineer career paths

The highest-paying industry for a help desk engineer is the finance industry. On average, desktop support specialists reach similar levels of education than help desk engineers. Desktop support specialists are 2.1% less likely to earn a Master’s Degree and 0.6% less likely to graduate with a Doctoral Degree. In the first year of this programme, you will study modules covering both public policy and engineering to understand the foundations of major policymaking institutions and how decisions are made. You’ll learn this whilst building your knowledge of engineering thinking and practice. As the year continues, you’ll begin to understand the notion and opportunities of co-design in policy, where stakeholders become part of the design process.

• Information about the evidence required, acceptable qualifications and test providers can be found on our English language requirements page.
• Using insights from a live programme of research in this field, you’ll extend your knowledge about the role of engineers in government.
• Specifically, they’re 7.8% more likely to graduate with a Master’s Degree, and 0.3% more likely to earn a Doctoral Degree.
• This is where you might start to build out a niche for a specific software or technology, and grow the rest of your career off of it.
• You can work on both simultaneously with a foundational online course like Google’s Technical Support Fundamentals.

A Desktop Support Specialist is focused on troubleshooting different software packages, hardware devices, and other peripherals. We calculated that 8% of Help Desk Engineers are proficient in Troubleshoot, Help-Desk Support, and Technical Support. They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills. Zippia aggregates all the information that a job seeker needs into one site.

Help desk engineer skills and personality traits

An average information engineer eans a higher salary compared to the average salary of help desk engineers. The difference in salaries amounts to information engineers earning a $52,559 higher average salary than help desk engineers. The Scholarships and Funding website lists scholarships and funding schemes available to UCL students. These may be open to all students, or restricted to specific nationalities, regions or academic department.

The programme will be based at UCL East, giving you access to accessible, state-of-the-art facilities with shared labs and workshop spaces open to all. Information about the evidence required, acceptable qualifications and test providers can be found on our English language requirements page. By selecting “Submit,” I authorize Rasmussen University to contact me by email, phone or text message at the number provided. There is no obligation to enroll.This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

IT support technician

Completing a Professional Certificate or other types of education can be worthwhile. For example, IBM offen IT Support Professional Certificate that you can use to gain vital IT skills and experience. Additionally, those who complete this certification course receive an IBM digital badge and access to exclusive job placement resources. In contrast, someone who is technically proficient but without experience in customer service should focus on building their communication skills. You can work on both simultaneously with a foundational online course like Google’s Technical Support Fundamentals. Zippia provides an intuitive way that will allow students to explore all available career paths.

• What I experience in my work now is not what I experienced when I first started 20 years ago, and it’s not just about the technology I was using, either.
• They’re 2.8% less likely to obtain a Master’s Degree while being 0.6% less likely to earn a Doctoral Degree.
• Completing a Professional Certificate or other types of education can be worthwhile.
• There isn’t an architect out there who hasn’t dealt with failures or mistakes in their career.

This subreddit is designed to help anyone in or interested in the IT field to ask career-related questions. Rasmussen University is accredited by the Higher Learning Commission and is help desk engineer authorized to operate as a postsecondary educational institution by the Illinois Board of Higher Education. Rasmussen University is not regulated by the Texas Workforce Commission.

Wouldn’t it be great to base your career path on the computers, gadgets and technologies that already hold your interest? You could get started as a trainee technician and do qualifications while you work. The help desk technician is the first stop for almost anyone that is having trouble with their IT assets, printers, laptops, desktops, email, passwords, printers, printers, printers (ok, you get the gist). In most organizations, when there is an issue with an employee’s IT, they are either going to open a help desk ticket through their web interface or they are going to pick up a phone and call the help desk. As a help desk tech, you are on the other end of that ticket, and you are answering the phone.

• This includes a final employability assessment and practical workshops on different aspects of finding a job.
• A systems administrator is not going to be answering the phone as much as a help desk tech will be.
• This being during the pandemic for sure helped too as I didn’t really have anything else to do in my evenings during lockdown anyway.

A senior infrastructure engineer specializes in designing and developing systems and infrastructures based on client preferences and industry standards. They have the duty to identify and understand the project’s needs, streamline project requirements, produce drafts, create prototypes and models, and establish tests to identify potential issues and ensure the projects’ quality. Additionally, a senior infrastructure engineer has the authority to make decisions, train and supervise junior engineers, establish goals and timelines, provide technical support, and implement policies and guidelines. After you’ve put in your time as a help desk technician and obtained some good entry level certifications, you can likely expect to move on to a job as either a network administrator or systems administrator.